Refund is subject to the terms and conditions of the services purchased
Refund or cancellation of the visa services used by the client are non-refundable and refund is non-applicable in case of visa rejections by the immigration. In case of cancellation of the visa by the client, charges are applicable and are to be borne by the client.
The Tour ticket /hotel refund and cancellation are subject to the cancellation and refund policy of the airline /hotel chosen by the client.
In the case of our transportation services, a 50% cancellation fee shall be borne by the client, provided that the cancellation has been done 24 to 48 hours prior to the utilization of the service.
Applicable paid the cost will be refunded if any mistakes made by Princess Tourism staff, which will be reviewed again before refund.
The refund claims process is as follows
Refunds are processed within 30 days of our receiving complete information from the client. Refunds will be done only through the Original Mode of Payment. In case of refund for any of our services, the client is liable to provide Princess Tourism, either the original receipt of the services purchased or the invoice number and bank reference number in case of online booking.
Hotel Accommodation and Check-in – Check-out Policy
If we are not able to trace for your accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Princess Tourism cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.
It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country’s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
Website Usage Restrictions
All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are the property of Princess Tourism. Accordingly, as a condition of this website´s usage, you acknowledge and agree not to exploit, copy or modify this website or its content for any non-personal, commercial, or illegitimate purposes.